PET in Germany, Austria and Switzerland

Concept & method

Concept & method

Our concept

Every PET German course begins with a personal consultation to determine your needs and current language level. We take the time to get to know you / the participants in order to establish all the course parameters and requirements.

With group courses we always ensure that participants are of a similar level and needs profile.

Our procedures and methods are based on our integrated ISO 9001 2008 quality management system. 

Step by step approach


Identifying needs

  • Advice on types of course available
  • Level assessment and individual needs analysis (either face-to-face or via telephone with each participant)
  • Define course aims using the CEF scale and select course modules


Course planning

  • Classic modules: Telephone skills, correspondence, negotiations, small talk, meetings, telephone conferences, grammar & vocabulary, company presentations
  • Specify course type, course length and costs
  • Select a suitable course book or course program
  • Select trainer(s) and fix course times


Training & controlling 

  • Course(s) start
  • Course controlling via our database: attendance lists; tracking of levels improvement
  • Invoicing (generally monthly)
  • Telephone feedback and progress checks during the course
  • Course feedback, course reports for HR
  • Course certificate(s)



Concept & method